Eye Clinic of Wisconsin
  • Wausau, WI, USA
  • Majority 32 hours

Benefits We Offer: Enjoy a benefits program that truly enhances your quality of life with a focus on healthy living and work-life balance.

Position Summary:

The Patient Services Representative performs business office functions related to patient visits in the areas of switchboard operation, appointment scheduling and front desk patient reception/registration.

Principle Duties and Responsibilities:

  • Answer incoming telephone calls in a pleasant manner and dispatch appropriately
  • Retrieve messages from answering service and distribute messages to the appropriate party
  • Prepare medical records accurately for upcoming appointments
  • Appointment scheduling for six eye clinic facilities to include reschedules due to schedule changes
  • Retrieve information from the electronic medical record system; process tasks within the system
  • Mail reminder letters to patients and medical facilities as appropriate
  • Process returned mail update patient demographic information in computer system
  • Greets & register patients at reception desk
  • Answers basic billing and insurance questions
  • Collect/verify/maintain patient demographic and insurance information held in computer system
  • Monitor physician schedules and ensure all doctors are scheduled accurately according guidelines
  • Post self-pay charges and personal payments in computer
  • Balance cash drawer and prepare bank deposits
  • Sell vitamins and specified eye care supplies
  • Open and close clinic per department rotation schedule
  • Assist in training of new employees and cross-training existing employees
  • Maintain knowledge of satellite operations through regular communications with satellite staff
  • Responsible as scheduled for duties assigned to each station within the rotation
  • Review deceased patient records and make appropriate changes in the patient's records
  • Research various patient services and make sure the service is billed on the correct patients' account
  • Process medical records releases according to guidelines for release of protected health information
  • Ability to cross-train and learn multiple areas of responsibility within the patient services role
  • Ability to respond to both external and internal customer's needs in a timely manner
  • Develop and maintain positive working relationships with other employees
  • Other duties as assigned

Work Relationship and Scope:

The Patient Services Representative reports directly to the Business Services Manager.

Knowledge, Skills, and Abilities:

  • High School diploma or equivalent
  • 1-2 years customer service experience
  • Demonstrates knowledge of proper, safe, efficient usage of office equipment, computers, and software; working knowledge of Microsoft Office
  • Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations

Work Conditions:

Work is generally performed at the main clinic; 800 N. First Street, Wausau, WI. Travel to satellite locations is required. Hours of work will be dependent on the needs of the Clinic. Requires the ability to sit or stand for extended periods of time. Occasional lifting (30 pounds), bending, stooping, pushing, pulling, and climbing stairs is required.


This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job duties as requested by the Administrator or Board President. All requirements are subject to change over time. Reasonable accommodations will be made to those individuals with a disability.

Eye Clinic of Wisconsin
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